- Order Processing Time
All fully paid orders for decorative items will be picked and securely packed within 1–3 business days (excluding weekends and national public holidays).
Once the package leaves the warehouse, an automated shipping confirmation email containing full tracking details will be sent to your registered email address.
During major seasonal sales, holiday events, or periods of high order volume, processing times may extend to 3–5 business days due to increased workload.
- Estimated Delivery Times by Region
Shipping times vary depending on the destination country and the logistics provider; the timeframes listed below are for reference only.
United States
Standard Shipping: 5–8 business days
Expedited Shipping: 3–5 business days
Canada
Standard Shipping: 7–12 business days
United Kingdom
Standard Shipping: 6–10 business days
Australia
Standard Shipping: 7–14 business days
European Union
Standard Shipping: 6–12 business days
Other International Destinations
Standard Shipping: 8–18 business days
- Shipping Costs
Shipping costs are automatically calculated at checkout based on your delivery address, selected shipping method, and the weight and dimensions of the products.
When Centrasi runs free shipping promotions, the eligibility criteria and rules will be clearly displayed on all product pages and the homepage.
- Optional Shipping Protection (Powered by SEEL)
To protect your items against loss, moisture damage, or wear and tear during long-distance transit, we offer optional SEEL shipping protection at checkout.
Shipping Protection Coverage:
Full compensation for packages completely lost in transit
Refunds or replacements for items damaged, stained, or deformed during transit
Compensation for packages stolen after confirmed delivery
If you add shipping protection to your order, you can submit a claim directly through the official SEEL platform using your unique Centrasi order number.
Important Notes:
Shipping protection is entirely optional and not mandatory.
Orders without additional protection coverage are eligible only for the basic liability compensation stipulated by the logistics carrier. All eligibility reviews and final approval decisions regarding claims are subject to SEEL’s official terms and conditions. For inquiries or troubleshooting support regarding claims, please contact: support@centrasi.com
- Customs, Duties, and Taxes
Cross-border shipments may be subject to import duties, excise taxes, and customs clearance fees as stipulated by local customs authorities. These additional costs must be borne entirely by the buyer.
Centrasi is not liable for shipping delays caused by customs inspections or clearance procedures.
- Tracking Information
A tracking number will be generated and provided once your order has been dispatched from the warehouse. Please allow 24–48 hours for the logistics system to synchronize and display the latest delivery status. - Incorrect Address Disclaimer
Customers are responsible for providing an accurate, complete shipping address and valid contact information when placing an order.
If a package is returned to the warehouse due to an incorrect or incomplete shipping address, the buyer is responsible for any additional shipping costs required to reschedule delivery.
- Lost or Delayed Packages
If your package does not arrive within the estimated delivery timeframe, please contact our customer service team promptly. Our staff will coordinate with the logistics provider to initiate a package inquiry and actively monitor the status of the resolution process for you.
